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Privacy Policy
Effective Date: September 26, 2024
1. Introduction
Welcome to Complete Automation Solutions. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website [casholdings.us], services, or engage with us in other ways. This policy complies with U.S. laws including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), California Online Privacy Protection Act (CalOPPA), and international regulations such as the General Data Protection Regulation (GDPR) and Canada’s Anti-Spam Legislation (CASL).
By using our website or services, you agree to this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information
Information that directly identifies or could be used to identify you:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (Bank Transfers)
- IP address
- Other similar identifiers
b. Non-Personal Information
Data that does not directly identify you:
- Browser type and version
- Operating system
- Pages visited
- Session duration
- Referring URL
c. Information from Tracking and Analytics Tools
We use the following third-party tools to analyze website performance and improve user experience:
- Google Analytics: Tracks user behavior and site performance. You may review Google’s privacy policy here.
- HubSpot: Collects lead data and tracks user interactions. You may review HubSpot’s privacy policy here.
- Hotjar: Provides heatmaps and session recordings for improving user interface. You may review Hotjar’s privacy policy here.
These tools may use cookies or similar technologies to collect and analyze information.
d. Information from Cookies and Similar Technologies
We use cookies, web beacons, and other tracking technologies to enhance your experience. You can adjust your browser settings to block cookies, but doing so may affect the functionality of our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To process transactions, including payments via Stripe and Bank Transfer
- To communicate with you (e.g., send transactional and marketing emails)
- To improve website functionality and user experience
- To serve personalized ads via Google Ads (AdSense) and LinkedIn Ads
- To comply with legal obligations
4. Marketing Communications
With your consent, we may send marketing emails about promotions, new products, or other updates. You can opt-in to receive these emails via:
- HubSpot
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the footer of any marketing email or by contacting us directly.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted partners who help us operate our website and process transactions, including Stripe for payments.
- Advertising Partners: To show relevant ads, we may share anonymized data with Google Ads (AdSense) and LinkedIn Ads.
- Compliance with Laws: To comply with legal requirements or to protect our rights.
6. Legal Compliance
a. California Online Privacy Protection Act (CalOPPA):
As required by CalOPPA, we allow users to control the visibility of their personal information and do not track users across third-party websites.
b. California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
California residents have the right to:
- Request access to the personal information we hold about you.
- Request deletion of your personal data.
- Opt-out of the sale of your personal information (though we do not sell personal information).
- Correct inaccurate personal data.
To exercise these rights, contact us at marketing@i-automation.com.
c. General Data Protection Regulation (GDPR):
For users in the European Economic Area (EEA), we process your information on the lawful bases of your consent, performance of a contract, compliance with legal obligations, and legitimate business interests. You have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion of your data
- Restrict or object to data processing
- Request data portability
To exercise any of these rights, contact us at marketing@i-automation.com.
d. Canada’s Anti-Spam Legislation (CASL):
We comply with CASL by obtaining consent before sending commercial electronic messages. You may withdraw your consent at any time by following the unsubscribe link in our emails or contacting us.
7. Data Security
We use industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
9. Third-Party Links
Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of these external sites.
10. Use of reCAPTCHA
We use Google reCAPTCHA to protect our site from spam and abuse. reCAPTCHA collects personal information from users to determine whether they are human and prevent fraudulent activity. This information is governed by Google's Privacy Policy and Terms of Service.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: marketing@i-automation.com
Mailing Address: Complete Automation Solutions, 9 Forge Parkway, Franklin, MA 02038